Frequently Asked Questions
If I get my order and the product doesn't fit, can I return it?
Absolutely. We offer a 30-Day Guarantee on all of our orders. This means that you can feel secure placing your order. If it doesn't fit or you just change your mind, we'll gladly accept it back in the original packaging, with all original tags, and in resalable condition. We can either exchange it for another size, color, or model, or we can refund your cost minus shipping. View Our Full Return Policy
Do I have to order online?
Ordering online is easy, but if you would prefer to place your order by phone, we have customer service specialists standing by to accept your phone orders. You can contact them by calling 877-275-8420 Monday-Friday 10:00am-7:00pm EST. View More Customer Service Information
Can I use a Purchase Order?
Yes, you can use a purchase order. First, you must complete a Credit Application and W-9. Upon credit approval, CatchersGear.com will contact you with your account number. You can place your order by phone, fax, email or by mail.
Do you handle team sales or give bulk discounts?
We do give team/bulk discounts on orders with quantities above 5 of a particular product. The discount varies depending on the size of your order. If you would like to get a bulk order quote, please contact us by emailing [email protected] or calling 877-275-8420. We will work with your needs and put together a quote for your order.
Where do orders ship from?
CatchersGear.com ships orders out of Columbus, Ohio. Our location in the center of the USA is ideal for rapid distribution throughout the country and to Canada.
How long have you been in business?
We are part of a family of websites that have been selling online since 1996. In that time we have served over 750,000 customers located in all 50 states and around the world. Learn More About Us